Urgent steps needed – Remote court hearings isolate the vulnerable

Urgent steps needed as remote court hearings isolate the most vulnerable
Kate Banerjee Jones Myers
Kate Banerjee
Partner and Head of the Children Department
Jones Myers Family Law Solicitors

My concerns about heartbreaking cases – when life-changing decisions affecting vulnerable and often bewildered clients are made at remote hearings – have been re-enforced in a recent study.

The Coronavirus Pandemic has understandably called for remote video and telephone hearings where vulnerable clients are isolated and bereft of any contact or support from solicitors and barristers representing them.

At these hearings momentous decisions are being made about their future on highly sensitive and emotional issues which include babies being removed from their mothers after birth, children being adopted, their contact with parents suspended or stopped – and changes made to where they live.

Prior to the Pandemic as family lawyers we could support our clients in a court hearing and intervene if they did not understand the proceedings or wanted to change their mind.

A study commissioned by Sir Andrew McFarlane, president of the family division of the high court, highlights how parents are participating in online proceedings on a phone from home – often without adequate technology or support.

The study says those who needed an interpreter or who had disabilities faced particularly severe challenges and that 40 per cent of parents did not understand what had happened during the hearing.

This situation is unacceptable. In my extensive experience as a family lawyer, it is impossible to read a situation virtually to sense if my client is, for example, upset, crying, shaking their head or confused.

There is also no privacy or opportunity in the hearings for clients/parents to say they don’t understand what is being said or to change their mind.

Sir Andrew McFarlane is following up concerns raised in the study and will be working with the judiciary and the professions to develop solutions – a positive development.

In these heart-wrenching situations urgent improvements – such as providing down time in the hearings for clients to speak to their lawyers to clarify any points – are needed.

More Nightingale Courts – temporary courts set up in July to help tackle the impact of Covid-19 on the justice system – would also be a step in the right direction.

The overarching priority of the hearings is to keep children safe and our dedicated Children’s team continue to go the extra mile to advise and support our clients by face-to-face meetings where possible along with additional meetings and regular telephone calls.

The impact of momentous decisions made on these highly sensitive cases have lifelong consequences for society’s most vulnerable.  It is vital that these hearings are fair so they do not feel alone and in despair.

By Kate Banerjee

Click here for more articles from Jones Myers Solicitors


Kate heads Jones Myers renowned Children’s Department. She is highly experienced in cases relating to children including contact and residence disputes. She specialises in child protection law and is a Member of the Child Care Panel representing parents, guardians, Local Authorities and children.

Kate has extensive expertise in international child abduction cases and is a Member of the International Child Abduction and Custody Unit. She also has “Higher Court Rights”.

Leave a Reply

Your email address will not be published.

This site uses Akismet to reduce spam. Learn how your comment data is processed.