Single Parents Missing Out on Child Maintenance Payments Due to “Complicated Process”

child maintenance payments ukA new study from financial advisors PayPlan has revealed a surprising number of single parents in the UK are not receiving Child Maintenance despite being eligible for it.

The study revealed over a fifth of single parents (21.4%) are not receiving any child maintenance support even though they qualify for it, with 58.6% of respondents admitting they did not know if they were eligible for a statutory arrangement or not.

Based on the basic weekly rate of £41 a week which can be claimed for Child Maintenance, single parents could be missing out on £2132 a year.

The survey contained ten questions, asking single parents all about their experiences with the child maintenance system and their understandings of the process. It found there was a distinct lack of information available to single parents about the options available to them.

Only 23.8% of single parents surveyed found the current system both simple and easy to understand. Respondents disclosed that the process was “not worth the hassle” with some going far as to say “the process doesn’t work”.

The survey also found…

–  31.8% admitted the reason for not receiving statutory based support was because the process was too complicated

– 71% of single parents surveyed admitted they were struggling financially

– 73.8% of single parents had little to no knowledge of help available to them if they were struggling to make child maintenance payments

– 46.4% of men find the process too complicated in comparison to 26.6% of women

– 49.1% of 25 – 34s have a family based arrangement compared to just 26.4% of 45 – 55s, suggesting things get less amicable the later a split happens

PayPlan Money Advice Consultant, Jane Clack explained more about the survey findings and the actions taken in response by the financial advisor.

“The feedback from our survey clearly shows people are confused about the process of claiming child maintenance. With the public really feeling the pinch in their finances currently, not receiving a benefit you are clearly entitled to is unacceptable, especially for single parents.

 “We created our child maintenance hub for this very reason, we want to make the process as simple as possible and ensure the single parents are receiving everything they’re entitled to.”

You can take a look at the resource hub here –


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